Landlords must just take your criticism seriously and cannot punish you in almost any way for raising a challenge or making a complaint. Most landlords have 2 stages to their grievances system: The Government provider, ask for a repair service to your council residence, lets tenants hunt for their council http://maps.google.lt/url?sa=t&url=http%3A%2F%2Fhttps://kingswoodhomes.uk.com/